What should I do first?
Open the booking immediately, identify the operating airline and check whether the remaining segments are still active. For urgent airport handling, contact the airline's verified channel.
Information to have ready
- Confirmation code and ticket number
- Operating airline for the missed segment
- Reason and exact time of the missed flight
- Status of every remaining segment
Rule information and booking assistance are different
Whether a ticket can be changed or reused depends on its exact conditions and what happened. Do not assume a general booking number is the airline's disruption desk.
An independent booking provider may help only with a new booking, a flight change or a cancellation covered by its offer. It is not the airline's baggage, pet, check-in or customer-service department.
Do you also need to make or update a booking?
Choose the exact action below. On the next page, a telephone appears only when the airline and action match an eligible provider.