What should I do first?
For baggage allowance, use the operating airline's current policy. For delayed, damaged or missing baggage, keep the claim receipt and contact the airline's baggage channel.
Information to have ready
- Operating airline and flight number
- Fare or cabin shown on the ticket
- Bag size, weight and contents
- Baggage tag and claim or incident reference
Rule information and booking assistance are different
Independent booking assistance is not a baggage-claims line and cannot trace a missing bag. The booking links remain available only if you separately need to book, change or cancel a trip.
An independent booking provider may help only with a new booking, a flight change or a cancellation covered by its offer. It is not the airline's baggage, pet, check-in or customer-service department.
Do you also need to make or update a booking?
Choose the exact action below. On the next page, a telephone appears only when the airline and action match an eligible provider.