What should I do first?
Tell the operating airline what assistance or equipment is needed and confirm the arrangement for every segment. Urgent airport assistance belongs with the airline's verified channel.
Information to have ready
- Mobility, boarding or communication assistance needed
- Wheelchair or mobility-device dimensions and batteries
- Operating airline and every connection
- Whether a companion or service animal is traveling
Rule information and booking assistance are different
A booking provider may help arrange an itinerary, but it is not the airline's disability-assistance desk and must not promise that an accommodation has been confirmed.
An independent booking provider may help only with a new booking, a flight change or a cancellation covered by its offer. It is not the airline's baggage, pet, check-in or customer-service department.
Do you also need to make or update a booking?
Choose the exact action below. On the next page, a telephone appears only when the airline and action match an eligible provider.