How can I cancel a flight with WestJet?

Use WestJet Manage Trips for a direct flight-only booking, but inspect the fare-specific result before confirming. WestJet currently allows a no-fee cancellation within 24 hours only when departure is not within the next 24 hours; after that window, voluntary cancellation must be completed more than two hours before departure. Fare, no-show, third-party and package rules still change the outcome.

Independent booking assistance

Need help with cancelling a flight?

The phone option appears only when a current offer covers this airline and request.

What this answer depends on

  • Confirm booking age in the exact booking before submitting.
  • Confirm time to departure in the exact booking before submitting.
  • Confirm fare family in the exact booking before submitting.
  • Confirm flight-only versus package in the exact booking before submitting.
  • Confirm issuer in the exact booking before submitting.
  • Confirm no-show state in the exact booking before submitting.
  • Confirm cash or Travel Bank result in the exact booking before submitting.

Important exceptions

  • After a no-show, the missed-flight value can be lost and a return trip may require immediate servicing.
  • Travel-agent, corporate, other-airline and vacation-package reservations must use the relevant issuer or package channel.

Important unknowns

  • Seller or merchant: check the live booking or cancellation result before confirming.
  • Who issued the ticket: check the live booking or cancellation result before confirming.
  • Flight only or package: check the live booking or cancellation result before confirming.
  • Operating carrier: check the live booking or cancellation result before confirming.
  • Fare or award product: check the live booking or cancellation result before confirming.
  • Booking time: check the live booking or cancellation result before confirming.
  • Departure time: check the live booking or cancellation result before confirming.
  • Unused or partly used segments: check the live booking or cancellation result before confirming.
  • Check in or no show state: check the live booking or cancellation result before confirming.
  • Payment method: check the live booking or cancellation result before confirming.
  • Point of sale and jurisdiction: check the live booking or cancellation result before confirming.
  • Live cancellation result: check the live booking or cancellation result before confirming.

What to do next

  1. Step 1

    Identify whether the booking is flight-only and was issued by WestJet, an agent, another airline or a vacation-package provider.

  2. Step 2

    For a direct eligible booking, retrieve it in Manage Trips and open the cancellation flow without completing the final step.

  3. Step 3

    Check the exact fare family and whether the page shows original-payment refund, Travel Bank credit, a fee or no remaining value.

  4. Step 4

    Within 24 hours of booking, verify that departure is not within the next 24 hours; after that initial window, complete a voluntary cancellation more than two hours before departure.

  5. Step 5

    Save the cancellation confirmation and the displayed credit or refund record.

Sources and last checked