What should I do about lost or delayed baggage involving United Airlines?

Report the bag problem to United Airlines as soon as possible and keep the report number, baggage tag and receipts. Use the airline's official tracker or claim process for the next step.

Independent reservation assistance

Need help with a booking action?

Choose the exact action you need. These are independent travel-service numbers, not the airline's official customer-service line.

The telephone options below are for new bookings, flight changes or cancellations only. They are not baggage-claim, loyalty-account or refund-status support.

What this answer depends on

  • United provides an online delayed-bag reporting and tracking flow that uses the traveler and trip details.
  • The traveler should preserve the bag tag, report reference and receipts because delivery and claim steps depend on the case.

Important unknowns

  • Exact trip and airline operating each flight
  • Fare product and ticket issue date
  • Current loyalty, card or other traveler benefits
  • Current size, weight, airport and temporary route restrictions

What to do next

  1. Step 1

    Open the official baggage policy or calculator linked below.

  2. Step 2

    Enter or confirm the exact route, dates, cabin, fare and operating airline.

  3. Step 3

    Check bag count, dimensions, weight and any restricted-item rule separately.

  4. Step 4

    Save the result or receipt and recheck after any trip change.

Sources and last checked