How can I document and submit a baggage claim to United Airlines?

If you already reported the missing or damaged bag to United Airlines, use your report number to track it and start any required claim. Keep the baggage tag and receipts until the case is closed.

Independent reservation assistance

Need help with a booking action?

Choose the exact action you need. These are independent travel-service numbers, not the airline's official customer-service line.

The telephone options below are for new bookings, flight changes or cancellations only. They are not baggage-claim, loyalty-account or refund-status support.

What this answer depends on

  • United provides a report and tracking process for baggage that does not arrive with the traveler.
  • The report reference, baggage tag and receipts should be retained for delivery follow-up or a later claim.

Important unknowns

  • Exact trip and airline operating each flight
  • Fare product and ticket issue date
  • Current loyalty, card or other traveler benefits
  • Current size, weight, airport and temporary route restrictions

What to do next

  1. Step 1

    Open the official baggage policy or calculator linked below.

  2. Step 2

    Enter or confirm the exact route, dates, cabin, fare and operating airline.

  3. Step 3

    Check bag count, dimensions, weight and any restricted-item rule separately.

  4. Step 4

    Save the result or receipt and recheck after any trip change.

Sources and last checked