How can I cancel a flight with Philippine Airlines?

First separate a voluntary cancellation from a PAL-caused disruption, then identify the ticket issuer and fare conditions. For a voluntary request, refundable versus non-refundable status, unused versus partly used travel, taxes, payment method and the no-show cut-off can all change the result; an agency-issued ticket returns to the agency.

Independent booking assistance

Need help with cancelling a flight?

The phone option appears only when a current offer covers this airline and request.

What this answer depends on

  • Confirm voluntary or involuntary cause in the exact booking before submitting.
  • Confirm seller and issuer in the exact booking before submitting.
  • Confirm refundable status in the exact booking before submitting.
  • Confirm used travel in the exact booking before submitting.
  • Confirm time to departure in the exact booking before submitting.
  • Confirm later segments in the exact booking before submitting.
  • Confirm U.S. scope and payment method in the exact booking before submitting.

Important exceptions

  • The U.S. 24-hour branch is conditional on its seller, purchase-time and departure-timing scope; it is not a worldwide rule.
  • Non-refundable fare value and refundable taxes are separate questions.

Important unknowns

  • Seller or merchant: check the live booking or cancellation result before confirming.
  • Who issued the ticket: check the live booking or cancellation result before confirming.
  • Flight only or package: check the live booking or cancellation result before confirming.
  • Operating carrier: check the live booking or cancellation result before confirming.
  • Fare or award product: check the live booking or cancellation result before confirming.
  • Booking time: check the live booking or cancellation result before confirming.
  • Departure time: check the live booking or cancellation result before confirming.
  • Unused or partly used segments: check the live booking or cancellation result before confirming.
  • Check in or no show state: check the live booking or cancellation result before confirming.
  • Payment method: check the live booking or cancellation result before confirming.
  • Point of sale and jurisdiction: check the live booking or cancellation result before confirming.
  • Live cancellation result: check the live booking or cancellation result before confirming.

What to do next

  1. Step 1

    Use the receipt to identify whether PAL or an agency issued the ticket.

  2. Step 2

    Confirm that the request is voluntary; if PAL cancelled or disrupted the flight, use the involuntary-refund branch instead.

  3. Step 3

    Read the fare conditions and establish whether the ticket is wholly unused or partly used.

  4. Step 4

    Cancel before the applicable cut-off and review all later segments rather than simply missing the flight.

  5. Step 5

    Check the displayed fare, tax, fee and payment-method result before submitting and retain the confirmation.

Sources and last checked