When may a traveler qualify for a flight refund from LOT Polish Airlines?

A LOT Polish Airlines refund has at least three branches: a LOT-cancelled flight, a narrowly scoped 24-hour direct-sale cancellation, and an ordinary voluntary refund governed by fare conditions.

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What this answer depends on

  • For a LOT-cancelled flight, a traveler who does not accept alternatives may request the unused ticket value; a partially used ticket is evaluated by untraveled sections.
  • LOT's 24-hour full-refund option applies only when all stated conditions match, including direct purchase, an 080 ticket, timing and no prior exchange.
  • A ticket purchased from an agency or third-party seller returns to the ticket issuer for the applicable cancellation procedure.
  • An ordinary voluntary LOT refund exists only if the applied fare permits it; unused and partially used tickets have different calculations and fare-condition fees may be deducted.

Important exceptions

  • The result may differ depending on airline cancelled vs voluntary.
  • The result may differ depending on direct vs third party.
  • The result may differ depending on scoped 24h vs standard.
  • The result may differ depending on unused vs partially used.
  • The result may differ depending on refund vs rebooking.
  • The result may differ depending on original vs exchanged ticket.

Important unknowns

  • Who charged you for the ticket: Check the exact ticket, itinerary and current official refund process before relying on an answer.
  • Who issued the ticket: Check the exact ticket, itinerary and current official refund process before relying on an answer.
  • Where the ticket was bought and which rules apply: Check the exact ticket, itinerary and current official refund process before relying on an answer.
  • Cause of change: Check the exact ticket, itinerary and current official refund process before relying on an answer.
  • Accepted alternative: Check the exact ticket, itinerary and current official refund process before relying on an answer.
  • Fare product: Check the exact ticket, itinerary and current official refund process before relying on an answer.
  • Departure time: Check the exact ticket, itinerary and current official refund process before relying on an answer.
  • Used segments: Check the exact ticket, itinerary and current official refund process before relying on an answer.
  • Payment method: Check the exact ticket, itinerary and current official refund process before relying on an answer.
  • Live refund or credit result: Check the exact ticket, itinerary and current official refund process before relying on an answer.

What to do next

  1. Step 1

    Find the receipt and identify who charged you, ticket issuer and original seller.

  2. Step 2

    Retrieve the exact reservation and record every airport and operating airline.

  3. Step 3

    Separate an airline-caused cancellation or significant itinerary change from a voluntary cancellation.

  4. Step 4

    Check whether an offered alternative, credit, voucher or rebooking was accepted.

  5. Step 5

    Identify the fare product, booking time, departure time, and whether any segment or paid service was used.

  6. Step 6

    Apply only the jurisdiction and airline policy whose scope matches the ticket and itinerary.

  7. Step 7

    Compare refund-to-original-payment, credit, voucher and tax-only outcomes without treating them as equivalent.

  8. Step 8

    Review which passengers, segments and extras will be cancelled before submitting the official request; save the confirmation.

Sources and last checked