How can I cancel a flight with Korean Air?

Start with the place of purchase: Korean Air handles an eligible direct ticket, while an agency-issued ticket returns to that agency. The fare conditions, refund fee, no-show state and original payment route determine the result; the observed U.S. 24-hour exception is conditional on a qualifying direct booking made at least one week before departure.

Independent booking assistance

Need help with cancelling a flight?

The phone option appears only when a current offer covers this airline and request.

View Korean Air information and official-channel guidance

What this answer depends on

  • Confirm place of purchase in the exact booking before submitting.
  • Confirm ticket issuer in the exact booking before submitting.
  • Confirm fare conditions in the exact booking before submitting.
  • Confirm used travel in the exact booking before submitting.
  • Confirm no-show state in the exact booking before submitting.
  • Confirm U.S. timing conditions in the exact booking before submitting.
  • Confirm original payment in the exact booking before submitting.

Important exceptions

  • Issuer or operating carrier alone does not replace the place-of-purchase check.
  • The observed U.S. 24-hour branch and payment commitments must not be generalized to every market.

Important unknowns

  • Seller or merchant: check the live booking or cancellation result before confirming.
  • Who issued the ticket: check the live booking or cancellation result before confirming.
  • Flight only or package: check the live booking or cancellation result before confirming.
  • Operating carrier: check the live booking or cancellation result before confirming.
  • Fare or award product: check the live booking or cancellation result before confirming.
  • Booking time: check the live booking or cancellation result before confirming.
  • Departure time: check the live booking or cancellation result before confirming.
  • Unused or partly used segments: check the live booking or cancellation result before confirming.
  • Check in or no show state: check the live booking or cancellation result before confirming.
  • Payment method: check the live booking or cancellation result before confirming.
  • Point of sale and jurisdiction: check the live booking or cancellation result before confirming.
  • Live cancellation result: check the live booking or cancellation result before confirming.

What to do next

  1. Step 1

    Use the receipt to identify whether Korean Air or a travel agent issued and charged the ticket.

  2. Step 2

    Read the fare conditions and determine whether travel is wholly unused or already partly used.

  3. Step 3

    Cancel before departure where possible and check whether a refund fee or separate no-show penalty is shown.

  4. Step 4

    If using the U.S. customer-service-plan branch, verify direct purchase, request within 24 hours and first departure at least seven days away.

  5. Step 5

    Submit through the correct seller only after the refund scope and original payment route are displayed.

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