How can I cancel a flight with EVA Air?

Use EVA Air's web-refund tool only for a supported direct transaction; an agency ticket returns to the agent. Submit each flight ticket or ancillary document separately, review deductions for used travel and applicable fees, and use the distinct irregular-event branch when EVA changed or cancelled the flight.

Independent booking assistance

Need help with cancelling a flight?

The phone option appears only when a current offer covers this airline and request.

View EVA Air information and official-channel guidance

What this answer depends on

  • Confirm direct or agency purchase in the exact booking before submitting.
  • Confirm ticket or ancillary document in the exact booking before submitting.
  • Confirm used portions in the exact booking before submitting.
  • Confirm refund and no-show fees in the exact booking before submitting.
  • Confirm original payment in the exact booking before submitting.
  • Confirm U.S. timing scope in the exact booking before submitting.
  • Confirm voluntary or irregular event in the exact booking before submitting.

Important exceptions

  • The U.S. 24-hour timing branch is not a global EVA rule and all of its itinerary and purchase conditions must match.
  • Flight irregularity or an extraordinary event uses a separate form and must not be processed as an ordinary voluntary refund.

Important unknowns

  • Seller or merchant: check the live booking or cancellation result before confirming.
  • Who issued the ticket: check the live booking or cancellation result before confirming.
  • Flight only or package: check the live booking or cancellation result before confirming.
  • Operating carrier: check the live booking or cancellation result before confirming.
  • Fare or award product: check the live booking or cancellation result before confirming.
  • Booking time: check the live booking or cancellation result before confirming.
  • Departure time: check the live booking or cancellation result before confirming.
  • Unused or partly used segments: check the live booking or cancellation result before confirming.
  • Check in or no show state: check the live booking or cancellation result before confirming.
  • Payment method: check the live booking or cancellation result before confirming.
  • Point of sale and jurisdiction: check the live booking or cancellation result before confirming.
  • Live cancellation result: check the live booking or cancellation result before confirming.

What to do next

  1. Step 1

    Confirm that EVA's website, app or supported reservation channel issued the ticket; otherwise contact the issuing agent.

  2. Step 2

    Identify whether the request concerns a flight ticket or an ancillary electronic document and retrieve each document separately.

  3. Step 3

    Check used segments, refund rules, no-show state and any booking-service or change charges before submitting.

  4. Step 4

    Verify that the eligible return goes to the original card or bank account used for purchase.

  5. Step 5

    If relying on the observed U.S. 24-hour branch, verify both purchase within 24 hours and first departure at least 168 hours away.

Sources and last checked