How can I cancel a flight with Avianca?

Check the purchased fare family, seller and country or itinerary scope before requesting an Avianca refund. Direct tickets use the official form or Your Booking path, agency purchases return to the agency, and miles tickets use a specialized path; withdrawal and cooling-off conditions must not be generalized across countries.

Independent booking assistance

Need help with cancelling a flight?

The phone option appears only when a current offer covers this airline and request.

What this answer depends on

  • Confirm fare family in the exact booking before submitting.
  • Confirm direct agency or miles issue in the exact booking before submitting.
  • Confirm before-departure state in the exact booking before submitting.
  • Confirm country and itinerary in the exact booking before submitting.
  • Confirm booking and issuance time in the exact booking before submitting.
  • Confirm days to departure in the exact booking before submitting.
  • Confirm shown fee and outcome in the exact booking before submitting.

Important exceptions

  • A country-specific protection is not a global Avianca policy.
  • Refundable fare, cooling-off right and airline-caused disruption are separate grounds with different conditions.

Important unknowns

  • Seller or merchant: check the live booking or cancellation result before confirming.
  • Who issued the ticket: check the live booking or cancellation result before confirming.
  • Flight only or package: check the live booking or cancellation result before confirming.
  • Operating carrier: check the live booking or cancellation result before confirming.
  • Fare or award product: check the live booking or cancellation result before confirming.
  • Booking time: check the live booking or cancellation result before confirming.
  • Departure time: check the live booking or cancellation result before confirming.
  • Unused or partly used segments: check the live booking or cancellation result before confirming.
  • Check in or no show state: check the live booking or cancellation result before confirming.
  • Payment method: check the live booking or cancellation result before confirming.
  • Point of sale and jurisdiction: check the live booking or cancellation result before confirming.
  • Live cancellation result: check the live booking or cancellation result before confirming.

What to do next

  1. Step 1

    Identify whether Avianca, an agency or a miles program issued the ticket.

  2. Step 2

    Open the purchased fare conditions and verify whether voluntary refund is permitted before departure.

  3. Step 3

    For a direct eligible ticket, inspect the official form or Your Booking result without submitting; otherwise use the agency or miles path.

  4. Step 4

    Match the point of sale and itinerary to the exact country rule before relying on withdrawal, timing, percentage or administrative-fee treatment.

  5. Step 5

    For the observed U.S. branch, verify both issuance within 24 hours and departure more than seven days away, then confirm only after the live result is shown.

Sources and last checked