How can I cancel a flight with Asiana Airlines?

Return an Asiana ticket to its original place of purchase, then match the exact fare, departure market, route and cancellation timing. A partly used or mixed-fare ticket has a different calculation, cancelling after departure can add a no-show penalty, and mileage, group or special tickets follow separate rules.

Independent booking assistance

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What this answer depends on

  • Confirm seller and purchase market in the exact booking before submitting.
  • Confirm departure country and route in the exact booking before submitting.
  • Confirm fare combination in the exact booking before submitting.
  • Confirm unused or partly used in the exact booking before submitting.
  • Confirm time before departure in the exact booking before submitting.
  • Confirm payment method in the exact booking before submitting.
  • Confirm cash or mileage product in the exact booking before submitting.

Important exceptions

  • Asiana's published penalty tables are market- and date-specific and cannot be generalized across countries.
  • A flight ticket refund does not automatically refund paid seats or other ancillary services.

Important unknowns

  • Seller or merchant: check the live booking or cancellation result before confirming.
  • Who issued the ticket: check the live booking or cancellation result before confirming.
  • Flight only or package: check the live booking or cancellation result before confirming.
  • Operating carrier: check the live booking or cancellation result before confirming.
  • Fare or award product: check the live booking or cancellation result before confirming.
  • Booking time: check the live booking or cancellation result before confirming.
  • Departure time: check the live booking or cancellation result before confirming.
  • Unused or partly used segments: check the live booking or cancellation result before confirming.
  • Check in or no show state: check the live booking or cancellation result before confirming.
  • Payment method: check the live booking or cancellation result before confirming.
  • Point of sale and jurisdiction: check the live booking or cancellation result before confirming.
  • Live cancellation result: check the live booking or cancellation result before confirming.

What to do next

  1. Step 1

    Identify the seller and point of purchase; a third-party ticket must be handled there.

  2. Step 2

    Match the departure market, route and fare conditions to the applicable refund table rather than using a table from another country.

  3. Step 3

    Establish whether the ticket is fully unused, partly used or combines multiple fares.

  4. Step 4

    Cancel before departure and inspect the live refund penalty and any no-show charge.

  5. Step 5

    Check the return method—card purchases are processed through the card company—and use the separate path for mileage or special products.

Sources and last checked