When may a traveler qualify for a flight refund from ANA?

For an ANA international-flight refund, verify whether the document is an ANA-issued ticket number beginning with 205 or a covered EMD, then check booking channel, payment method and used segments. This scope does not establish eligibility for domestic travel or another airline's ticket.

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What this answer depends on

  • ANA's online cancellation and refund path excludes some upgraded, agency, group-split and payment-specific reservations.
  • The international involuntary path checks for covered ANA-issued 205 tickets or EMDs; another issuer requires a different path.
  • When travel has started, an involuntary refund is based on unused value rather than automatically returning the whole original fare.
  • The delivery method depends on the original payment type, such as card, cash, ANA SKY COINS or PayPal.

Important exceptions

  • The result may differ depending on ana issued vs other issuer.
  • The result may differ depending on direct vs agent.
  • The result may differ depending on involuntary vs voluntary.
  • The result may differ depending on online eligible vs assisted.
  • The result may differ depending on unused vs partially used.
  • The result may differ depending on ticket vs emd.

Important unknowns

  • Who charged you for the ticket: Check the exact ticket, itinerary and current official refund process before relying on an answer.
  • Who issued the ticket: Check the exact ticket, itinerary and current official refund process before relying on an answer.
  • Where the ticket was bought and which rules apply: Check the exact ticket, itinerary and current official refund process before relying on an answer.
  • Cause of change: Check the exact ticket, itinerary and current official refund process before relying on an answer.
  • Accepted alternative: Check the exact ticket, itinerary and current official refund process before relying on an answer.
  • Fare product: Check the exact ticket, itinerary and current official refund process before relying on an answer.
  • Departure time: Check the exact ticket, itinerary and current official refund process before relying on an answer.
  • Used segments: Check the exact ticket, itinerary and current official refund process before relying on an answer.
  • Payment method: Check the exact ticket, itinerary and current official refund process before relying on an answer.
  • Live refund or credit result: Check the exact ticket, itinerary and current official refund process before relying on an answer.

What to do next

  1. Step 1

    Find the receipt and identify who charged you, ticket issuer and original seller.

  2. Step 2

    Retrieve the exact reservation and record every airport and operating airline.

  3. Step 3

    Separate an airline-caused cancellation or significant itinerary change from a voluntary cancellation.

  4. Step 4

    Check whether an offered alternative, credit, voucher or rebooking was accepted.

  5. Step 5

    Identify the fare product, booking time, departure time, and whether any segment or paid service was used.

  6. Step 6

    Apply only the jurisdiction and airline policy whose scope matches the ticket and itinerary.

  7. Step 7

    Compare refund-to-original-payment, credit, voucher and tax-only outcomes without treating them as equivalent.

  8. Step 8

    Review which passengers, segments and extras will be cancelled before submitting the official request; save the confirmation.

Sources and last checked