How can I cancel a flight with ANA?

For an eligible ANA-issued international cash ticket, use the official cancellation flow before its deadline and read the fare-specific result. ANA's observed Japan-English instructions generally set the web deadline at 24 hours before departure, but agency tickets, award tickets, partial-party requests, upgraded itineraries and some payment contexts need another path.

Independent booking assistance

Need help with cancelling a flight?

The phone option appears only when a current offer covers this airline and request.

View ANA information and official-channel guidance

What this answer depends on

  • Confirm international ticket scope in the exact booking before submitting.
  • Confirm cash or award product in the exact booking before submitting.
  • Confirm direct or agency issue in the exact booking before submitting.
  • Confirm fare deadline in the exact booking before submitting.
  • Confirm whole or partial party in the exact booking before submitting.
  • Confirm upgrade and payment exclusions in the exact booking before submitting.

Important exceptions

  • These observed instructions are for ANA international tickets on the Japan-English page, not every domestic or point-of-sale workflow.
  • Award-ticket rules must not be inferred from the cash-ticket cancellation page.

Important unknowns

  • Seller or merchant: check the live booking or cancellation result before confirming.
  • Who issued the ticket: check the live booking or cancellation result before confirming.
  • Flight only or package: check the live booking or cancellation result before confirming.
  • Operating carrier: check the live booking or cancellation result before confirming.
  • Fare or award product: check the live booking or cancellation result before confirming.
  • Booking time: check the live booking or cancellation result before confirming.
  • Departure time: check the live booking or cancellation result before confirming.
  • Unused or partly used segments: check the live booking or cancellation result before confirming.
  • Check in or no show state: check the live booking or cancellation result before confirming.
  • Payment method: check the live booking or cancellation result before confirming.
  • Point of sale and jurisdiction: check the live booking or cancellation result before confirming.
  • Live cancellation result: check the live booking or cancellation result before confirming.

What to do next

  1. Step 1

    Identify whether the ticket is an ANA cash ticket, an award ticket or an agency-issued ticket.

  2. Step 2

    For an eligible direct cash ticket, retrieve the reservation and check the fare deadline; do not assume the general 24-hour-before-departure limit overrides stricter fare rules.

  3. Step 3

    Verify whether the whole travelling party is cancelling and whether the itinerary was upgraded.

  4. Step 4

    Check whether the original payment context is supported by the online refund flow.

  5. Step 5

    Proceed only when the official channel shows the affected itinerary and outcome; otherwise use the appropriate ANA or agency servicing route.

Sources and last checked