How can I cancel a flight with Air New Zealand?

For a direct booking with an eligible flexi fare, use Manage booking or an Air New Zealand assisted channel and review the cancellation result. A non-refundable ticket remains non-refundable unless applicable law says otherwise, while an agency booking returns to the agent and value paid with a prior credit can come back as credit.

Independent booking assistance

Need help with cancelling a flight?

The phone option appears only when a current offer covers this airline and request.

What this answer depends on

  • Confirm seller and issuer in the exact booking before submitting.
  • Confirm fare name in the exact booking before submitting.
  • Confirm origin and destination in the exact booking before submitting.
  • Confirm prior credit in the exact booking before submitting.
  • Confirm used travel in the exact booking before submitting.
  • Confirm cancellation fee in the exact booking before submitting.
  • Confirm cash or credit result in the exact booking before submitting.
  • Confirm voluntary or disruption reason in the exact booking before submitting.

Important exceptions

  • Buying a refundable fare with an existing credit does not necessarily turn the credited portion into cash.
  • Air New Zealand disruption and jurisdictional refund rights are separate from a traveler choosing not to travel.

Important unknowns

  • Seller or merchant: check the live booking or cancellation result before confirming.
  • Who issued the ticket: check the live booking or cancellation result before confirming.
  • Flight only or package: check the live booking or cancellation result before confirming.
  • Operating carrier: check the live booking or cancellation result before confirming.
  • Fare or award product: check the live booking or cancellation result before confirming.
  • Booking time: check the live booking or cancellation result before confirming.
  • Departure time: check the live booking or cancellation result before confirming.
  • Unused or partly used segments: check the live booking or cancellation result before confirming.
  • Check in or no show state: check the live booking or cancellation result before confirming.
  • Payment method: check the live booking or cancellation result before confirming.
  • Point of sale and jurisdiction: check the live booking or cancellation result before confirming.
  • Live cancellation result: check the live booking or cancellation result before confirming.

What to do next

  1. Step 1

    Identify the seller, fare name, point of origin, destination and any prior credit used to pay.

  2. Step 2

    For a supported direct flexi fare, retrieve the itinerary in Manage booking without confirming.

  3. Step 3

    Read the original fare conditions and establish whether the ticket or any credit has already been partly used.

  4. Step 4

    Use the travel agent for an agency-issued ticket and check local-law rules separately where relevant.

  5. Step 5

    Compare cash, returned-credit, fee and remaining-validity results before cancelling.

Sources and last checked